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Knowledgebase

The Knowledgebase is a customized repository of information such as how-to's or FAQs on any kind of topic. Searchable, consistent knowledge presented to staff in an organized manner.

The Knowledgebase (also known as KB)  is a versatile collection of information for staff. Use App Security to control who can view, add, edit, or delete content. Build a KB for every Site on your intranet to share information specific to that function. Get creative.

Build Your Knowledgebase

Start by following the process to add an App to a site.

Once you have the App in place, click on the three columns on the App Card to explore available customizations. To open the App, click 'Go to App' 

You can either upload new contents directly or create a list of folders to group new contents.

To add new content, click New > Item

To create new sub folder, click New > Folder > Add new content to selected folder. 

Default Knowledgebase Layout

The Knowledgebase App comes with a standard 'List View' & 'Detail View' layout for its default home page. All layouts can be customized.

     

 

 Detail View

    Choose which field to include. Drag and drop the field to reposition it

     

 List View

  Choose which column to include. Drag and drop to reposition it
 
     
 
 
  • Add, Edit & Delete App Permissions: Edit 'View Content', Add Content, Edit 'Other's Content' & Delete 'Other's Content'
  • App Settings: Toggle comments, emojis, Read & Confirm and Advertising Options

           

  • Export App template: Customized App template can be exported and imported in a different site

      To import: Open Site Card > Apps > Create App from Template > Import     Template  > Selected downloaded template to import

  • Advertise items - Ensure Advertising Options has been turned on. Create New content, click publish and customize advertising pop up.

    >
    Example of new content advertised to the What's new feed widget:
  • New content


    Example of updated content advertised to the What's new feed widget:
  • Updated content

These are just a few of the many ways you can customize the Knowledgebase application so it works for your intranet.