---
title: Knowledgebase
description: Learn how to build a knowledgebase in your intranet to connect employees to key resources, guides, and education.
---
[Skip to content](https://learn.intranetconnections.com/knowledgebase#main-content)
Open main navigation
Close main navigation
- [Contact Support](mailto:support@intranetconnections.com)
[Contact Support](mailto:support@intranetconnections.com)
How can we help you?
- There are no suggestions because the search field is empty.
1. [IC Knowledge Hub](https://learn.intranetconnections.com/?hsLang=en-ca)
2. [Applications](https://learn.intranetconnections.com/applications?hsLang=en-ca)
3. [Internal Resources](https://learn.intranetconnections.com/applications?hsLang=en-ca#internal-resources)
# Knowledgebase
## The Knowledgebase is a customized repository of information such as how-to's or FAQs on any kind of topic. Searchable, consistent knowledge presented to staff in an organized manner.
The Knowledgebase (also known as KB) is a versatile collection of information for staff. Use App Security to control who can view, add, edit, or delete content. Build a KB for every Site on your intranet to share information specific to that function. Get creative.
#### **Build Your Knowledgebase**
Start by following the process to [add an App to a site](https://learn.intranetconnections.com/sites-0-0?hsLang=en-ca).
Once you have the App in place, click on the three columns on the App Card to explore available customizations. To open the App, click 'Go to App'
You can either upload new contents directly or create a list of folders to group new contents.
To add new content, click New \> Item
To create new sub folder, click New \> Folder \> Add new content to selected folder.
#### **Default Knowledgebase Layout**
The Knowledgebase App comes with a standard 'List View' & 'Detail View' layout for its default home page. All layouts can be customized.
#### **Detail View**
Choose which field to include. Drag and drop the field to reposition it
#### **List View**
Choose which column to include. Drag and drop to reposition it
#### **Add, Edit & Delete App Permissions**
Edit 'View Content', Add Content, Edit 'Other's Content' & Delete 'Other's Content'****
#### **App Settings**
Toggle comments, emojis, Read & Confirm and Advertising Options
****
#### **Export App Template**
Customized App template can be exported and imported in a different site
**To import:** Open Site Card \> Apps \> Create App from Template \> Import Template \> Selected downloaded template to import
#### **Promote items**
Ensure Advertising Options has been turned on in App Settings.
Create New content, click publish and the Promote window will be displayed.
*Example of new content promoted to the What's new feed widget:*
- **New content**
- **Updated content**
To see details on the What's New feed widget, click [here](https://learn.intranetconnections.com/whats-new-feed-widget?hsLang=en-ca). To see details on the Story Board, click [here](https://learn.intranetconnections.com/storyboard?hsLang=en-ca).
#### Display the Knowledgebase app in a Widget
Use the App Feed widget to add the app to a widget page
Add Widget \> App Feed \> Select Source App
** \> \> **
#### **Knowledgebase Widget Display**
****
- [FAQs](https://learn.intranetconnections.com/faqs?hsLang=en-ca#main-content)
- [AI](https://learn.intranetconnections.com/faqs?hsLang=en-ca#ai)
- [Onboarding & Setup](https://learn.intranetconnections.com/onboarding-setup?hsLang=en-ca#main-content)
- [Migration](https://learn.intranetconnections.com/onboarding-setup?hsLang=en-ca#migration)
- [Theme & Design](https://learn.intranetconnections.com/onboarding-setup?hsLang=en-ca#theme-design)
- [Installation](https://learn.intranetconnections.com/onboarding-setup?hsLang=en-ca#installation)
- [Product News](https://learn.intranetconnections.com/product-news?hsLang=en-ca#main-content)
- [Release Notes](https://learn.intranetconnections.com/product-news?hsLang=en-ca#release-notes)
- [Product Patches](https://learn.intranetconnections.com/product-news?hsLang=en-ca#product-patches)
- [Reports](https://learn.intranetconnections.com/reports?hsLang=en-ca#main-content)
- [Intranet Analytics](https://learn.intranetconnections.com/reports?hsLang=en-ca#intranet-analytics)
- [Integrations](https://learn.intranetconnections.com/integrations?hsLang=en-ca#main-content)
- [SharePoint](https://learn.intranetconnections.com/integrations?hsLang=en-ca#sharepoint)
- [AI](https://learn.intranetconnections.com/integrations?hsLang=en-ca#ai)
- [Support](https://learn.intranetconnections.com/support?hsLang=en-ca)
- [Technical Setup & Configuration](https://learn.intranetconnections.com/technical-setup-configuration?hsLang=en-ca#main-content)
- [Intranet Settings](https://learn.intranetconnections.com/technical-setup-configuration?hsLang=en-ca#intranet-settings)
- [Disaster Recovery](https://learn.intranetconnections.com/technical-setup-configuration?hsLang=en-ca#disaster-recovery)
- [Advanced Configuration](https://learn.intranetconnections.com/technical-setup-configuration?hsLang=en-ca#advanced-configuration)
- [How To's](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#main-content)
- [Multilingual](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#multilingual)
- [Navigation](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#navigation)
- [Intranet Architecture](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#intranet-architecture)
- [Security & Permissions](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#security-permissions)
- [Private Cloud](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#private-cloud)
- [Feature Requests](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#feature-requests)
- [Forms & Workflows](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#forms-workflows)
- [Your Guide to Transitioning to IC 3.0](https://learn.intranetconnections.com/how-tos?hsLang=en-ca#your-guide-to-transitioning-to-ic-3-0)
- [Best Practices](https://learn.intranetconnections.com/best-practices?hsLang=en-ca#main-content)
- [Design](https://learn.intranetconnections.com/best-practices?hsLang=en-ca#design)
- [Getting Started](https://learn.intranetconnections.com/best-practices?hsLang=en-ca#getting-started)
- [Applications](https://learn.intranetconnections.com/applications?hsLang=en-ca#main-content)
- [Documents](https://learn.intranetconnections.com/applications?hsLang=en-ca#documents)
- [Internal Resources](https://learn.intranetconnections.com/applications?hsLang=en-ca#internal-resources)
- [Announcements](https://learn.intranetconnections.com/applications?hsLang=en-ca#announcements)
- [Engagement](https://learn.intranetconnections.com/applications?hsLang=en-ca#engagement)
- [Advertising](https://learn.intranetconnections.com/applications?hsLang=en-ca#advertising)
- [Account & Support](https://learn.intranetconnections.com/account-support?hsLang=en-ca#main-content)
- [Our Services](https://learn.intranetconnections.com/account-support?hsLang=en-ca#our-services)
- [Security](https://learn.intranetconnections.com/security?hsLang=en-ca#main-content)
- [Security News & Updates](https://learn.intranetconnections.com/security?hsLang=en-ca#security-news-updates)
- [Widgets](https://learn.intranetconnections.com/widgets?hsLang=en-ca#main-content)
- [What's New Feed](https://learn.intranetconnections.com/widgets?hsLang=en-ca#whats-new-feed)
- [Content & Media Widgets](https://learn.intranetconnections.com/widgets?hsLang=en-ca#content-media-widgets)
- [Engagement Widgets](https://learn.intranetconnections.com/widgets?hsLang=en-ca#engagement-widgets)
[](https://intranetconnections.com)
Copyright © 2025, Intranet Connections
```json
{
"@context" : "https://schema.org",
"@type" : "VideoObject",
"contentUrl" : "https://7578106.fs1.hubspotusercontent-na1.net/hubfs/7578106/video_assets/214056837543/inherited/web_optimized.mp4",
"dateModified" : "2026-06-01T14:50:36.814Z",
"duration" : "PT2M8S",
"height" : 1080,
"name" : "IC 3.0 Knowledgebase App",
"thumbnailUrl" : "https://7578106.fs1.hubspotusercontent-na1.net/hubfs/7578106/IC%203.0%20Knowledgebase%20App.mp4/medium.jpg",
"uploadDate" : "2026-06-01T14:50:28.350Z",
"width" : 1920
}
```