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Knowledgebase

The Knowledgebase is a customized repository of information such as how-to's or FAQs on any kind of topic. Searchable, consistent knowledge presented to staff in an organized manner.

The Knowledgebase (also known as KB)  is a versatile collection of information for staff. Use App Security to control who can view, add, edit, or delete content. Build a KB for every Site on your intranet to share information specific to that function. Get creative.

 

Build Your Knowledgebase

Start by following the process to add an App to a site.

Once you have the App in place, click on the three columns on the App Card to explore available customizations. To open the App, click 'Go to App' 

You can either upload new contents directly or create a list of folders to group new contents.

To add new content, click New > Item

To create new sub folder, click New > Folder > Add new content to selected folder. 

 

Default Knowledgebase Layout

The Knowledgebase App comes with a standard 'List View' & 'Detail View' layout for its default home page. All layouts can be customized.

Detail View

Choose which field to include. Drag and drop the field to reposition it

List View

Choose which column to include. Drag and drop to reposition it
 
 
 

Add, Edit & Delete App Permissions

Edit 'View Content', Add Content, Edit 'Other's Content' & Delete 'Other's Content'
 

App Settings

Toggle comments, emojis, Read & Confirm and Advertising Options
 

Export App Template

Customized App template can be exported and imported in a different site

To import: Open Site Card > Apps > Create App from Template > Import Template  > Selected downloaded template to import

Promote items

Ensure Advertising Options has been turned on in App Settings.
Create New content, click publish and the Promote window will be displayed.
 
 
Example of new content promoted to the What's new feed widget:
  • New content
  • Updated content

To see details on the What's New feed widget, click here. To see details on the Story Board, click here.

Display the Knowledgebase app in a Widget

Use the App Feed widget to add the app to a widget page
Add Widget > App Feed > Select Source App
  >  Screenshot 2026-05-29 134815> Screenshot 2026-05-29 134842

 

Knowledgebase Widget Display

Screenshot 2026-05-29 134642