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IC 3.0 Workflows

Workflows are the path that a form can take after the user has clicked Submit. It's an optional process, but can be very helpful to automate notifications or approvals.

Build a Workflow

Mode-first design, where you choose approval or notifications up front; the builder only shows the tools relevant to your choice.

No code required. Every capability is configured visually, no scripting, no developer involvement.

Learn how to build a Form here.

 

 

Approval Workflow

Route the form through one or more approval stages. Ideal for requests that need a sign-off.

 

Notifications Only 

Skip approvals entirely and alert the right people whenever a form is submitted. 

Stage Builder

Configure each approval stage with its own approvers, decision type, description, and trigger rules.

Single & Multiple Approvers

Assign one approver or require consensus from a group. Choose any-order or sequential sign-off.

Required Approvers Threshold

Set whether all approvers must sign off or just a minimum number, useful for large approver groups.

 

 

Triggers & Conditions

Conditional Approvers

Assign a different approver based on field values, e.g. route to a senior manager above a spend threshold.

Field-based Rules

Set conditions on any form field using a wide range of operators.

  • equals, does not equal, greater than, less than, contains, is empty, is not empty

Multi-logic

Combine multiple conditions with AND / OR logic to handle complex approval scenarios.

Applies Everywhere

Use the same condition logic in approvers, notifications, and triggers, no need to rebuild rules in different places.

Automated Stage Actions 

Set rules that automatically advance or complete a stage, no manual sign-off needed.

  • Skip, Auto approve, Auto reject, Auto decline, Go to another stage

 

Notifications

Notify People

Send alerts to people inside or outside your organisation.

  • Specific user, Specific group, Direct manager, Manager's manager, External email

Delivery Channels

Choose how notifications are delivered per recipient.

  • Email, In-app, Both

Stage-based Alerts

Get notifications at the right moment, on submission, on completion, and on escalation.

 

Workflow History & Tracking

Overview Panel

A sidebar overview showing who's assigned and the workflow's current state at a glance. 

Stage Timeline

Every approval stage shown in order with step numbers, assignee names, and timestamps. 

Status at Every Level

Track the status of every stage and individual approver action.

  • Approved, Pending, Not started, Declined, Rejected

Approver Detail

Expand any stage to see who's assigned, their decision, and any comments they left.

Resubmit Flow

When a form is declined, the submitter can update their answers and resubmit, the workflow restarts cleanly. 

Admin Controls

Admins can manually advance, reassign, or close any stage, useful for covering absence or resolving stuck workflows.

Want to see the feature in action? Check out our webinar recording here.