--- title: How to Contact Support description: Call Us, IC Support Hours --- [Skip to content](https://learn.intranetconnections.com/how-to-contact-support#main-content) ![New White Logo-1](https://learn.intranetconnections.com/hs-fs/hubfs/New%20White%20Logo-1.png?width=200&height=58&name=New%20White%20Logo-1.png) Open main navigation Close main navigation - [Contact Support](mailto:support@intranetconnections.com) [Contact Support](mailto:support@intranetconnections.com) How can we help you? - There are no suggestions because the search field is empty. 1. [IC Knowledge Hub](https://learn.intranetconnections.com/?hsLang=en-ca) 2. [Support](https://learn.intranetconnections.com/support?hsLang=en-ca) # How to Contact Support [Support Hours](https://learn.intranetconnections.com/how-to-contact-support#supporthours) [Open a Ticket](https://learn.intranetconnections.com/how-to-contact-support#Open) [Call Us](https://learn.intranetconnections.com/how-to-contact-support#Callus) [Holiday Hours](https://learn.intranetconnections.com/how-to-contact-support#Holiday) #### Support Hours IC's Support is available Monday through Friday beginning at 7:00am Pacific Time and ending at 5:00pm Pacific Time, except for holidays.   Open a Ticket Organizations who have an active Maintenance Package receive unlimited product support to your primary intranet champion. Learn more about our [Service Level Agreement (SLA) and supported versions](https://learn.intranetconnections.com/service-level-agreement-supported-versions?hsLang=en-ca). Depending on the urgency of your issue opening a ticket by email is the most efficient because you can include all of the details and screenshots.   Please note that your issue will be prioritized based on severity and the order in which it was received. After receiving your ticket, we will be in touch to communicate information related to resolving your issue. Our team appreciates your patience!    To open a Support Ticket, email us at [support@intranetconnections.com](mailto:support@icthrive.com).  Please include: - Screenshots or video showing the entire page with the behavior or error, including the URLs - they provide much-needed information - Version of software (to get this, within your intranet click the **Admin** link, and scroll down on the *Setup* tab to check the version) #### If the query is urgent (i.e. your site is inaccessible), call us: - 604-924-9770 in the Greater Vancouver area - toll-free 1-844-924-9770 *North America only* - 1-604-924-9770 outside of North America #### Holiday Hours   | **Holiday** | **2026 Date** | **IC Support** | | --- | --- | --- | | New Year's Day | Monday Jan 1 | Closed | | Family Day | Monday Feb 16 | Closed | | Good Friday | Friday Apr 3 | Closed | | Easter Monday | Monday Apr 6 | 8:00am – 4:00pm | | Victoria Day | Monday May 18 | 8:00am – 4:00pm | | Junuary (IC BONUS) | Thursday Jun 19 | Closed | | Canada Day | Monday July 1 | 8:00am – 4:00pm | | British Columbia Day | Monday Aug 3 | 8:00am – 4:00pm | | Labour Day | Monday Sep 7 | Closed | | National Day for Truth and Reconciliation | Tuesday Sep 30 | 8:00am – 4:00pm | | Thanksgiving (Canada) / Columbus Day (US) | Monday Oct 12 | Closed | | Remembrance Day/Veterans Day | Tuesday Nov 11 | Closed | | Christmas Day | Thursday Dec 25 | Closed |   - 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