--- title: Contact Support description: Contact Intranet Connections Support for technical assistance, troubleshooting, and product guidance. Submit a ticket or explore our Knowledge Base. --- [Skip to content](https://learn.intranetconnections.com/contact-support#main-content) ![New White Logo-1](https://learn.intranetconnections.com/hs-fs/hubfs/New%20White%20Logo-1.png?width=200&height=58&name=New%20White%20Logo-1.png) Open main navigation Close main navigation - [Contact Support](mailto:support@intranetconnections.com) [Contact Support](mailto:support@intranetconnections.com) How can we help you? - There are no suggestions because the search field is empty. 1. [IC Knowledge Hub](https://learn.intranetconnections.com/?hsLang=en-ca) 2. [Account & Support](https://learn.intranetconnections.com/account-support?hsLang=en-ca) 3. [Our Services](https://learn.intranetconnections.com/account-support?hsLang=en-ca#our-services) # Contact Support ## Need help with your intranet? Our Technical Support and Customer Success teams are here to assist with troubleshooting, technical questions, product functionality, and account-related support. ### Contact Support [Support Hours](https://learn.intranetconnections.com/contact-support#SupportHours) [Open a Ticket](https://learn.intranetconnections.com/contact-support#OpenTicket) [Call Us](https://learn.intranetconnections.com/contact-support#CallUs) [Holiday Hours](https://learn.intranetconnections.com/contact-support#Holiday) #### Support Hours IC's Support is available Monday through Friday beginning at 7:00am Pacific Time and ending at 5:00pm Pacific Time, except for holidays. #### Important Time Zone Update British Columbia has adopted year-round Pacific Time (UTC−7) and will no longer observe seasonal clock changes. Starting November 1, 2026, our support availability in other North American time zones will be: | Time Zone | Support Availability | | --- | --- | | Pacific – British Columbia | 7:00 AM – 5:00 PM | | Pacific – U.S. (PST) | 6:00 AM – 4:00 PM | | Mountain – U.S. (MST) | 7:00 AM – 5:00 PM | | Central (CST) | 8:00 AM – 6:00 PM | | Eastern (EST) | 9:00 AM – 7:00 PM |   #### **Open a Ticket** Organizations who have an active Maintenance Package receive unlimited product support to your primary intranet champion. Learn more about our [Service Level Agreement (SLA) and supported versions](https://support.intranetconnections.com/hc/en-us/articles/360037255773-service-level-agreement-supported-versions). Depending on the urgency of your issue opening a ticket by email is the most efficient because you can include all of the details and screenshots.   Please note that your issue will be prioritized based on severity and the order in which it was received. After receiving your ticket, we will be in touch to communicate information related to resolving your issue. Our team appreciates your patience!  To open a Support Ticket, email us at [support@intranetconnections.com](mailto:support@icthrive.com).  Please include: - Screenshots or video showing the entire page with the behavior or error, including the URLs - they provide much-needed information - Version of software (to get this, within your intranet click the **Admin** link, and scroll down on the *Setup* tab to check the version) #### If the query is urgent (i.e. your site is inaccessible), call us: We are experiencing difficulties with our phone lines. Services will be resumed as soon as possible. Please submit your request to [support@intranetconnections.com](mailto:support@intranetconnections.com) for immediate assistance. - 604-924-9770 in the Greater Vancouver area - toll-free 1-844-924-9770*North America only* - 1-604-924-9770 outside of North America #### Holiday Hours | **Holiday** | **2025 Date** | **IC Support** | | --- | --- | --- | | New Year's Day | Monday Jan 1 | Closed | | Family Day | Monday Feb 17 | Closed | | Good Friday | Friday Apr 18 | Closed | | Easter Monday | Monday Apr 21 | 8:00am – 4:00pm | | Victoria Day | Monday May 19 | 8:00am – 4:00pm | | Junuary (IC BONUS) | Thursday Jun 19 | Closed | | Canada Day | Monday July 1 | 8:00am – 4:00pm | | British Columbia Day | Monday Aug 4 | 8:00am – 4:00pm | | Labour Day | Monday Sep 1 | Closed | | National Day for Truth and Reconciliation | Tuesday Sep 30 | 8:00am – 4:00pm | | Thanksgiving (Canada) / Columbus Day (US) | Monday Oct 13 | Closed | | Remembrance Day/Veterans Day | Tuesday Nov 11 | Closed | | Christmas Day | Thursday Dec 25 | Closed | - 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